Gambaran Waktu Tunggu Pelayanan Resep Non Racikan di Instalasi Farmasi Rawat Jalan Rumah Sakit X Sidoarjo pada Bulan Maret Tahun 2019.
Article Sidebar
Main Article Content
Abstract
One of the standard pharmaceutical services in hospitals is waiting time. The waiting time for the drug service is the grace period for the patient to submit the prescription until receiving the drug. Waiting time has an effect on service quality and patient satisfaction. This study aims to evaluate the implementation of Hospital Minimum Service Standards (SPM) with the types of pharmacy services in the old category of waiting time for outpatient prescription services at Sidoarjo X Hospital. This research is a non-experimental study with a descriptive design for patients with outpatient cooperative insurance prescriptions in Pharmacy Hospital Sidoarjo Hospital and sampling using the probability sampling method, namely simple random sampling. The time of the study was in March 2019. The calculation of the waiting time for prescription drug services was carried out and then an analysis of the suitability of service standards was carried out with a minimum length of time waiting category The number of recipes examined in this study were 379 prescriptions which were prescriptions for finished or non-concocted drugs. The average waiting time for finished or non-concocted drugs is 18.66 minutes. This is in accordance with the minimum service standards required by Kepmenkes No.129 / Menkes / SK / II / 2008 concerning prescription services for both finished drugs and concoction drugs, namely the length of waiting time for finished drugs ≤30 minutes and concoction drugs ≤60 minutes, and from the average sample studied there was no longer the waiting time as required.
Downloads
Article Details
References
[2] Menkes,RI.(2016). Peraturan Menteri Kesehatan Republik Indonesia Nomor 72 Tahun 2016 Tentang Standar Pelayanan Kefarmasian Di Rumah Sakit. Jakarta: Departemen Kesehatan RI. Halaman 11-40.
[3] Meghana A., Hoai-An T., Suzanne C. Pharmacy Emergency Preparedness and Response (PEPR): a proposed framework for expanding pharmacy professionals’ roles and contributions to emergency preparedness and response during the COVID-19 pandemic and beyond. Research In Social and Administrative Pharmacy. 2020. https://doi.org/10.1016/j.sapharm.2020.04.002
[4] Schnipper JL, Kirwin JL, Cotugno MC, et al. Role of pharmacist counseling in preventing adverse drug events after hospitalization. Arch Inter Med 2006; 166(5): 565–571. https://doi.org/10.1001/archinte.166.5.565
[5] Lalor DJ, Chen TF, Walpola R, et al. An exploration of Australian hospital pharmacists’ attitudes to patient safety. Int J Pharm Pract 2015; 23(1): 67–76. https://doi.org/10.1111/ijpp.12115
[6] Greg Gibson. Going to the negative: genomics for optimized medical prescription. Nature Reviews. 2019. https://doi.org/10.1038/s41576-018-0061-7
[7] Hadi W., Retna H., Halim D. Collaborative Governance Framework in Health Care: A Qualitative Exploration of Hospital Pharmacy Management Reform at Hospital Setting in Indonesia.Sys Rev Pharm. 2020. 11(4): 337-341.
[8] Nurma K, Antono S, Septo P., Analisis Waktu Tunggu MECB RS Islam Sultan Agung Semarang. Jural Kesehatan Masyarakat. 2017. 5(1).
[9] Menkes, RI. Keputusan Menteri Kesehatan Republik Indonesia Nomor 129/MENKES/SK/II/2008 Tentang Standar Pelayanan Kesehatan RI. 2008. Halaman 13.
[10] Sharif, J.dan Sukeri, S.,. Study on Waiting Time at the Paediatric Dental Clinic in Kuala Lumpur Hospital. Journal of QualityImprovment. 2003. 7(1):21-22.
[11] Puspitasari, A., (2011). Analisis Waktu Tunggu Pelayanan Resep Pasien Umum di Depo Farmasi Rawat Jalan RS. Karya Bhakti Tahun 2011. Tesis.Depok: Universitas Indonesia. Halaman 62.
[12] Maftuhah,A.dan Susilo,R. (2016).Waktu tunggu pelayanan resep rawat jalan di Depo farmasi rsud gunung jati kota cirebon. Jurnal Farmasi Cirebon: Akademi farmasi. 2016. 41-42.
[13] Nancy D., Mafe R., Eva E. manajemen sumber daya manusia dengan waktu tutnggu pasien di pelayanan kfarmasi Rumah Sakit X. Jurnal Prima Medika Sains. 2020. 02(2).
[14] Kurniawati, H., Gilar Hapsari, Ika., Arum, Marwiani., Tantyas Aurora, Adiva., Asmaraning Wahyono, Nungky. Evaluasi Pelaksanaan Standar Pelayanan Minimal (SPM) Farmasi Kategori Waktu Tunggu Pelayanan Resep Pasien Rawat Jalan di RSUD Kota Salatiga. Kartika-Jurnal Ilmiah Farmasi. 2016. 4 (1), 20-25.
[15] Rusdiana, N., Wijayanti , Rahayu., Wahyuni, Sri. 2015. Kualitas Pelayanan Farmasi Berdasar Waktu Penyelesaian Resep Di Rumah Sakit. Pharmaciana. 2015. 5(2): 169-176.